Good manners promote good business. They may not be listed in a job description but they do play a crucial role in a person's success and in the reputation of the organization as a whole. Business etiquette is the way professional people conduct themselves around others. It relies on tradition, social expectations, and behavioral standards. Employees that know what to do, when to do it, and how to do it, will have a competitive edge in their careers and help build better long-lasting relationships.