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Customer Service

Customer Relations Management

Take customer satisfaction to the next level. Professionals will review the customer service model and how to respond to customers' needs by focusing on what they need.  Individuals will learn how to improve service performance by focusing on how to best serve customers and implementing processes to build long-lasting partnerships.

Customer Service Basics

At the heart of every great organization is the people. Regardless of industry, sector, or types of products and services that your organization provides, customer service is all about employees helping people. This session will teach fundamental character principles so customers always feel welcome, are treated with respect, and have an exceptional service experience everytime they do business with your company.

Customer Service: A Brand Experience

Professionals in this thought provoking session will explore their company's brand and branded customer service levels to ensure customers are getting best in class experiences. Branded customer service is primed to give a company the competitive edge and ensure employees are best in class when it comes to delivering exceptional service.

Dealing with the Difficult

Irate customers are an unfortunate fact of life.  This program will help you deal with the difficult customer and how to react and respond accordingly.  Taking a look at why customers get angry in the first place, actions of personnel, management policies, and structure of service will be analyzed to identify why your customers get upset and what can be done to eliminate these situations.

DiSC For Sales & Customer Service

In today's competitive marketplace, success in selling is more challenging and requires a higher level of skill.  Customers want caring service along with top quality products.  They want friendly, honest relationships with their sales professional, and they want custom-made solutions to their short and long-term problems.  This DiSC sales session teaches professionals how to connect better with their customers by understanding their customer's DiSC buying styles and adapting their styles to meet their customer's needs.

Quote of the Month

"Some people dream of success while others wake up and work hard for it."

 

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