Program Overview
When the stakes are high, opinions vary, and emotions start to run strong, casual conversations become crucial. Whether addressing an issue with a poor performing employee or telling a customer prices are going up, we all have experienced difficult situations that require difficult conversations.
Participants Will Learn
- How to break down a situation using the Three “R’s”
- How to do the five steps: determine motive, identify trust barriers, exercise emotional intelligence, and create a healthy path towards resolution
- How to manage upward and maintain a healthy dialogue with superiors
Course Outline
Lesson 1: Introduction: The Three “R’s”.
Lesson 2: The Five Steps.
Lesson 3: Managing Communication: The Upward Conversation.
For a more detailed Course Outline, contact us.
