Service done the right way.
Developing skills is easier than you may think.
At the heart of every great organization is the people. Regardless of industry, sector, or types of products and services that your organization provides, customer service is all about employees helping people.
This session will review the essentials of great service using the RATER factor to review what every organization should consider to ensure customer satisfaction levels are reached.
Individuals will learn about the key elements for effective customer interactions and specific actions and behaviors to consistently demonstrate through all points of contact.
This session will enable professionals to look at their company’s brand and what role they play to create an experience for customers that stimulate brand engagement, emotional connection, and long-term loyalty.
This program covers specific skills along with “Breakthrough Techniques” that can be used in extreme cases to help individuals deescalate a situation, remain calm, and resolve the customer’s problem with tact and ease.
This DiSC sales session teaches professionals how to connect better with their customers by understanding their client’s buying styles and adapting their approach to build rapport, make a better connection and to meet their objectives.