Customer Relations Management

Customer Service
Customer Relations Management

Program Overview

Successful companies think like a customer and base their actions and reactions on what customers want and need.  Understanding how customers “RATE” the service they receive will make a significant difference in attracting and retaining customers.

This session will review how your company can increase its service levels through Reliability factors, Assurance elements, Tangibles, providing Empathy, and being Responsive.

Participants Will Learn

  • How to provide top quality service by using the right skills.
  • How to listen and respond effectively to customer to meet needs.
  • How to apply the RATER model for a great experience.
  • How to demonstrate appropriate professional behaviors to best serve.

Course Outline

Lesson 1: Using Talents to Work as a Team

Lesson 2: Understanding Customer Expectations

Lesson 3: Knowing How Customers Rate Performance

Lesson 4: Clarify Professional Behaviors to Best Serve

 

For a more detailed Course Outline, contact us.

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