Program Overview
All organizations have a standard for how service should be provided but the basis of great customer service is about providing a great experience. This session will review the five elements for helping customers and how to apply the seven steps to ensure a positive memorable experience is achieved.
Participants Will Learn
- How to provide top quality service.
- How to listen effectively to the customer to meet their needs.
- How to identify positive customer service techniques.
- How to implement steps for a memorable experience.
Course Outline
Lesson 1: Defining Customer Service
Lesson 2: Five Elements for Helping Customers
Lesson 3: Seven Steps for a Great Experience
Lesson 4: The Top 20 Behaviors
For a more detailed Course Outline, contact us.
