Customer Service Basics

Customer Service
Customer Service Basics

Program Overview

All organizations have a standard for how service should be provided but the basis of great customer service is about providing a great experience. This session will review the five elements for helping customers and how to apply the seven steps to ensure a positive memorable experience is achieved.

Participants Will Learn

  • How to provide top quality service.
  • How to listen effectively to the customer to meet their needs.
  • How to identify positive customer service techniques.
  • How to implement steps for a memorable experience.

Course Outline

Lesson 1: Defining Customer Service

Lesson 2: Five Elements for Helping Customers

Lesson 3: Seven Steps for a Great Experience

Lesson 4: The Top 20 Behaviors

 

For a more detailed Course Outline, contact us.

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