Program Overview
A study published by the International Personnel Management Association reveals that workforce training increases productivity by 22% while training combined with coaching results in an overall productivity gain of 88%.
During this session participants will learn about Human Resources tools to assist with coaching, how to prepare and communicate effectively during the coaching process, how to deliver feedback with emotional control, and how to deal with problem personalities and poor performers.
Participants Will Learn
- About Human Resources tools to assist with coaching.
- How to communicate effectively during the coaching process.
- How to deliver feedback with emotional control.
- How to deal with problem personalities and poor performers.
Course Outline
Lesson 1: Your Human Resources Role
Lesson 2: Four Steps to Effective Coaching
Lesson 3: Applying a Feedback Model
Lesson 4: Removing Barriers
For a more detailed Course Outline, contact us.
