My assistant shared a story with me recently that reminded me how important it is to ask the right questions. Her son had just turned 14 and was anxio...
Difficult Conversations
What is the key to organizational success? Most individuals would say having effective performance management processes in place and having the ri...
Finding the Right Word
Have you ever said the wrong word at a sensitive moment? We have all experienced that awkwardness when something slips off the tongue as a result ...
Word Power
Words are powerful. They can raise you up; they can tear you down. Just as important as what you say to others is what you say to yourself, your inn...
You’re Not Listening!
In the movie version of the musical “Dreamgirls”, the character Deena, played by Beyonce, has a pivotal moment in the film where she finds...